Customer Journey Map B0 (55" x 39") PVC (unbreakable) (EN)

In stock
  • Buy 2 for €34.11 each and save 5%
  • Buy 3 for €32.31 each and save 10%
  • Buy 5 for €30.52 each and save 15%
  • Buy 10 for €28.72 each and save 20%

Customer Journey Map B0: Uncover the Entire Customer Experience

Why Choose the Customer Journey Map?

In today's hyper-competitive business landscape, understanding every stage of your customer's journey is not just a luxury; it's a necessity. The Customer Journey Map provides a bird's eye view of this journey, allowing you to craft consistently delightful experiences at every touchpoint.

How to Use the Customer Journey Map?

Start by identifying key customer personas. Map out their interactions across various stages—awareness, consideration, purchase, retention, and advocacy. Focus not just on what happens, but why it happens, capturing both the functional and emotional elements of the experience.

Product Specifications:

  1. Large Dimensions: 140 x 100 cm offers ample space for detailed mapping.
  2. Durable Material: Made from robust PVC for longevity across multiple brainstorming sessions.
  3. Clear Layout: Designed for easy visualization of stages and emotional states.

Holistic Customer Experience Strategy:

For a comprehensive approach to customer experience mapping, we recommend pairing the Customer Journey Map with our Customer Touchpoint Map. Dive deep into every nuance of your customer's journey. Both maps are integral components of our Customer Journey Mapping Workshop Toolkit, ensuring a holistic approach to customer experience design and analysis.

Learn More:

  • Delve deeper into the Customer Journey Map with expert insights from our partner, cxOmni. Check out their informative guide on customer journey mapping.
  • Interested in a seamless digital solution for customer journey mapping? Explore cxOmni's innovative software solution to elevate your strategy.


  1. Comprehensive Insight: Understand your customer's journey from end-to-end.
  2. Emotional Mapping: Capture the heart and soul of your customer's experience.
  3. Continuous Improvement: Refine your customer experience strategy over time.


Customer Journey Mapping mit Bianca Sünkel (cx/omni) & Stefan Kolle

Management von Personas, Touchpoints und Customer Journeys: cx/omni CEM cloud

Build a Customer Journey Map with your team

Customer Journey Map from Miro - Pre filled or blank

Customer Journey Map from Columbia Road, Digital Sales Consultancy - Pre filled or blank

More Information
SKU 381-CXWT1511-POD
brand cxomni
Size 55" x 39" (140 x 100 cm )
shipping unit 1
Material PVC 456 g/m²
Weight in kg 0.574
Delivery We do our best to send within 0-2 days with DHL or Deutsche Post
VAT Number in EU While completing your online order, please make sure you fill in your VAT number, if you have one and the delivery is to an EU-country outside Germany. Otherwise we have to incl. 19 % VAT on your invoice
Online offering Our online offering is targeted for companies, registered business, freelancers and associations as well as authorities, schools and universities. German VAT added to all deliveries in Germany and EU deliveries without valid VAT number.
Write Your Own Review
You're reviewing:Customer Journey Map B0 (55" x 39") PVC (unbreakable) (EN)
Your Rating