Customer Journey Mapping Workshop Toolkit
cxomni Journey Mapping Workshop Toolkit
Today, companies recognize the necessity to understand their organization from the customer's perspective. For this purpose, workshops for example within the customer journey mapping methodology are offered. The cx/omni Journey Mapping Workshop Toolkit emerged from practice in order to develop touchpoints and customer experiences on whiteboards and flipcharts.
Application
The cxomni Journey Mapping Workshop Toolkit can be used on whiteboards and flipcharts as well as on walls or cork walls. The durable Customer Journey Mapping posters are printed on both sides for flexible use. The high-quality cards, arrows and sticky notes offer sufficient space for individual labelling.
The individual tools are available in sufficient quantity to conduct the workshop. However, should they run low, they can also be supplied by arrangement.
The cx/omni Journey Mapping Workshop Toolkit contains, in a practical and visually appealing form, all the tools needed to conduct such workshops or internal, cross-departmental meetings.
Content
1 x Guideline “Customer Journey Mapping” (only as pdf download)
2 x Customer Journey Mapping posters (2 displays per Kit: Display 1: Customer Journey Map, Display 2: Swimlane Map) (40x55 inch = 100×140 cm format)
100 x Sticky Notes “Touchpoints”
100 x Sticky Notes blank (Channels, Insights, Actions, etc.)
14 x Theme Cards
30 x Arrow Cards “Customer Activities”
2 x Sticker Set (Smileys green, yellow, red, Pain Point, Emotional Differentiation)
25 x pins and identification tape “Emotional Journey”
Further information
- Learn more about the Customer Journey Mapping methodology.
- You can download the Customer Journey Mapping guide (46 page pdf file) here.
- Are you interested in Customer Journey Mapping workshops with qualified, experienced Customer Experience experts? The cx/omni support team will be happy to advise you on +49-89-207042-986.
- Would you like to visualise the results and insights from your customer journey mapping workshop online, maintain them and share them across departments? Test the cxomni SaaS solution free of charge and for an unlimited period for up to 5 users and up to 100 touchpoints (Basic Edition).
| SKU | 381-CXWT1509 |
|---|---|
| brand | cxomni |
| Size | Package: 111 x 16 x 14 cm |
| shipping unit | 1 |
| Material | Printed paper 135 g/m² |
| Weight in kg | 0.9 |
| Delivery | We do our best to send within 0-2 days with DHL or Deutsche Post |
| VAT Number in EU | While completing your online order, please make sure you fill in your VAT number, if you have one and the delivery is to an EU-country outside Germany. Otherwise we have to incl. 19 % VAT on your invoice |
| Online offering | Our online offering is targeted for companies, registered business, freelancers and associations as well as authorities, schools and universities. German VAT added to all deliveries in Germany and EU deliveries without valid VAT number. |