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Customer Journey Mapping Workshop Toolkit

Availability: In stock

Excl. 19% Tax, plus Shipping Cost

Quick Overview

Your first step to optimze the Customer Journey

Customer Journey Mapping Workshop Toolkit

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  • Customer Journey Mapping Workshop Toolkit


Why cx/omni Journey Mapping Workshop Toolkits?

Today, companies recognize the necessity to understand their organization from the customer's perspective. For this purpose, workshops for example within the customer journey mapping methodology are offered. The cx/omni Journey Mapping Workshop Toolkit emerged from practice in order to develop touchpoints and customer experiences on whiteboards and flipcharts.

How to use it?

In a practical and visually manner, the cx/ omni Journey Mapping Workshop Toolkit contains all the tools needed to roll out such workshops or interdepartmental meetings. Such as:

 Units  Inside the Toolkit
  1     Guideline “Customer Journey Mapping” (only as pdf download)
2     Customer Journey Mapping posters (2 displays per Kit: Display 1: Customer Journey Map,
Display 2: Swimlane Map) (40x55 inch = 100×140 cm format)
100     Sticky Notes “Touchpoints”
100     Sticky Notes blank (Channels, Insights, Actions, etc.)
14     Theme Cards
30     Arrow Cards “Customer Activities”
2     Sticker Set (Smileys green, yellow, red, Pain Point, Emotional Differentiation)
25     pins and identification tape “Emotional Journey”


What is it?

The cx/omni Journey Mapping Workshop Toolkit can be used on whiteboards and flipcharts as well as on walls or corkboards. Enabling a flexible application, the resistant Customer Journey Mapping Posters are printed on both sides. The high-quality maps, arrows and sticky notes offer sufficient space for individual labeling.

For workshop performance, the according tools are available in sufficient quantity. In case they should run out anyway, a subsequent supply upon consultation is possible.


Further information:

  • Interested in the methodology of the customer journey mapping?  Learn more
  • Download the Guide for Customer Journey Mapping (42 page pdf file) download here.
  • Interested in customer journey mapping workshops under the guidance of qualified, experienced Customer Experience experts? The cx/omni team will be happy to advice and assisst. Phone number: +49 8121 7707375.
  • In the follow-up to your Customer Journex mapping Workshop, you´d like to visualize and maintain the results and insights online an intend to share them across departments and stakeholders involved? The cx/omni CEM cloud is free forever for up to 100 Touch Points and 5 Users.Start now!

Additional Information

SKU 381-CXWT1509
Size Package: 111 x 16 x 14 cm
Quantity in shipping unit 1
Material Printed paper 135 g/m²
Weight kg 0.9
Delivery We do our best to send within 0-2 days with DHL or Deutsche Post
Delivery time In Germany the goods arrive normally within 1-3 working days. In Austria and Switzerland you should expect them in 3-6 working days. All other countries vary from 3 to 30 days
VAT Number in EU While completing your online order, please make sure you fill in your VAT number, if you have one and the delivery is to an EU-country outside Germany. Otherwise we have to incl. 19 % VAT on your invoice
Online offering Our online offering is targeted for companies, registered business, freelancers and associations as well as authorities, schools and universities. German VAT added to all deliveries in Germany and EU deliveries without valid VAT number.
Country of Manufacture
HTS Code No

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